AMERICAN OUTFITTERS’ GUARANTEE
Your satisfaction is our highest priority. If you ever have a problem with anything you purchased or a service provided from us, please let us know. We will do everything we can to make it right.
DELIVERY AND SHIPPING
Most orders are shipped within ten working days. Some items are shipped directly from the manufacturer. Your order may arrive in multiple packages from multiple sources. Most of the time we ship via UPS. However, if the item is big, heavy, or oversized we will do our best to obtain the most reasonable priced carrier.
METHODS OF PAYMENT
MasterCard, Visa, and American Express are all accepted. Charges will be posted to your card at the time of shipment. Special or custom orders will be charged when the order is placed. Cashier’s Checks, Money Orders, or Traveler’s Checks are accepted by mail. Personal Checks are accepted. However, items will be shipped after funds have been transferred from your account. For returned checks a $25.00 fee is applied.
TAX INFORMATION
Applicable taxes will be charged. At this time, we are not required to collect sales tax on sales outside of state of California.
RETURN POLICY
Please contact us for return authorization prior to any merchandise return. The customer is responsible for all shipping charges incurred while returning merchandise.
Merchandise can be returned for refund within 14 days after receipt. It must be returned in the ‘like new’ or ‘as shipped’ condition. After 14 days, the merchandise may be considered ‘used’ and not subject to refunds. The actual cost to restore merchandise to a ‘like new’ or ‘as shipped’ condition may be deducted from your refund.
Credit card refunds will be credited back to the same card only. Refunds will be issued within 24 to 48 hours of the receipt of the returned merchandise.
All other refunds will be reimbursed with a company check, money order, or cashier’s check. Refunds will be issued within ten working days.
